Returns & Exchanges Policy

Returns & Exchanges Policy – Nivalé

Last updated: 2026

This Returns & Exchanges Policy explains how returns, exchanges, and replacements are handled for orders placed on Nivalé. By completing a purchase through our website, you agree to the terms described below.

1. Company Information

Nivalé is an international e-commerce store offering products online and shipping worldwide through trusted logistics partners. Due to the nature of international shipping and customs procedures, returns and exchanges are subject to the conditions in this policy.

2. No Exchanges for Change of Mind

Because our products are shipped internationally and involve cross-border logistics, we do not offer exchanges for change of mind once an order has been shipped. This includes cases such as:

  • Personal preference, size, or colour change

  • Incorrect selection of style or model

  • Deciding you no longer want the item after delivery

Customers are responsible for reviewing product information before completing their purchase.

3. Eligible Cases for Exchanges or Replacements

Exchanges or replacements may be approved only in the following situations:

  • The product arrives with a verified manufacturing defect

  • The wrong item was shipped

  • The product was damaged during transit

All requests must be supported by clear photo or video evidence for evaluation by our support team.

4. Timeframe for Claims

To be eligible for review, exchange or replacement requests must be submitted within 7 days of delivery, based on the carrier’s tracking confirmation. Requests received after this period may not be considered.

5. Possible Resolutions

After review and approval of a claim, Nivalé may offer one of the following at our discretion:

  • A replacement shipment

  • A partial refund

  • Store credit

The chosen solution depends on product availability, logistics feasibility, and the outcome of the evaluation.

6. Return of Items (when necessary)

In most international cases, returns are not required due to customs, logistics, and cost constraints.

If a return is exceptionally requested or necessary, the customer will be responsible for return shipping costs and must follow the instructions provided by our support team. Unapproved returns will not be accepted or processed.

7. Non-Eligible Situations

Exchanges or replacements will not be approved for:

  • Normal wear and tear

  • Damage caused by misuse or improper handling

  • Dissatisfaction due to personal expectations

  • Delays or issues caused by customs or carriers

  • Packages marked as delivered by the carrier but not claimed

These situations are excluded from coverage under this policy.

8. Relationship With Refund Policy

This Returns & Exchanges Policy works in conjunction with our Refund Policy (separate page). Refunds, when applicable, will follow the rules and limitations defined there.

9. Chargebacks and External Disputes

Before opening a chargeback or dispute with your bank or payment provider, customers must contact Nivalé’s support team.

Initiating external disputes without prior contact may delay resolution and could affect future purchase eligibility.

10. Contact Information

For returns, exchanges, or related questions, please contact our support team using the same email address you used at checkout:

📧 support@nivaleshop.com

Last updated: 2026