Refund Policy
Refund Policy – Nivalé
Last updated: 2026
This Refund Policy outlines the conditions under which refunds, replacements, or store credits may be granted. By placing an order with Nivalé, you agree to the terms described below.
1. Company Information
Nivalé is an international e-commerce store offering products online and shipping worldwide through trusted logistics partners. Due to the international nature of our operations, refunds and replacements are subject to the conditions below.
2. No Refunds for Change of Mind
Because our products are processed through cross-border logistics, we do not offer refunds for change of mind, buyer’s remorse, or personal preference once an order has been shipped. This includes, but is not limited to:
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Deciding you no longer want the item
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Not liking the product after delivery
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Selecting the wrong model, size, or colour
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Ordering by mistake
Customers are responsible for reviewing all product details and policies before completing a purchase.
3. Eligible Refund or Replacement Cases
Refunds or replacements may be approved only in the following situations:
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The product arrives with a verified manufacturing defect
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The wrong item was delivered
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The product was damaged during transit
All claims must be supported by clear photo or video evidence submitted to our support team for review.
4. Claim Timeframe
To be eligible for review, refund or replacement requests must be submitted within 7 days of delivery, based on the carrier’s tracking confirmation.
Requests submitted outside this timeframe may not be eligible for resolution.
5. Resolution Options
Once a claim is reviewed and approved, Nivalé may offer one of the following solutions at our discretion:
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Replacement shipment
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Partial refund
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Store credit
Full refunds are issued only when a replacement is not feasible.
6. Return of Products
In most international cases, returning the product is not required due to logistical and customs constraints.
If a return is exceptionally requested, the customer is responsible for return shipping costs and must follow the instructions provided by our support team. Unapproved returns will not be accepted.
7. Refund Processing
Approved refunds are processed back to the original payment method used at checkout.
Refund processing times vary depending on your payment provider or card issuer and may take several business days to reflect in your statement.
8. Chargebacks and Payment Disputes
Before opening a chargeback or dispute with your bank or payment provider, customers are required to contact Nivalé’s support team.
Opening a dispute without prior contact may delay resolution and could result in restrictions on future purchases.
9. Order Status and Delivery Delays
Orders that are delayed due to customs inspections, carrier issues, incorrect address information, or force majeure events are not eligible for refunds.
International shipping timelines are estimates, not guarantees.
10. Contact Information
For refund-related questions or claims, please contact our support team using the same email address used at checkout:
Customer Support Hours:
Monday to Sunday, 9:00 AM – 6:00 PM (GMT)
Last updated: 2026